Effective Customer Support At Scale!

Apartment Ocean provides engaging and cost-effective customer support to your customers

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Bring 24/7 Chat Support To Your Customers

Apartment Ocean provides a 24/7 chat support to your customers. Whenever they have questions, Apartment Ocean is here to provide information they need. They won't need to wait for hours or minutes to get a response anymore, they will get it within seconds.

Better Customer Service With Less Work

With Apartment Ocean, your website becomes more engaging and more powerful than ever. It comes alive! Now you can work less and enjoy more bookings from your website. Apartment Ocean is always available, works nonstop and instantly provides information to commonly asked customer questions, such as when is the check-out, how to change a reservation, is the property kid-friendly and many more...

Customers Prefer Chat Over Emails And Calls

Messaging is the preferred means of communication now that the vast majority of people across the world carry a smartphone. With this customer behavior transition, chatting emerged as the primary communication medium. Rather than dealing with company representatives, customers want complete control over the decision-making process. The information they request must be instantaneous and accurate. This trend of self-service has been increasing exponentially in recent years. In fact, studies suggest that over 72 percent of Millennials prefer self-service when compared to traditional phone calls and emails.

Provide Your Policies, Rules and General Info

Do you accept pets? Is smoking allowed? How much is the deposit? There are numerous questions potential guests will ask before renting your property. Every PMC or property owner has certain rules that customers need to follow. Apartment Ocean can easily handle this part and provide information to all those queries. Instantly and effectively. Customers won’t need to wait for hours or days to get their questions answered anymore and you won’t need to spend your time answering these simple questions anymore. It’s a win-win situation!

Promote Your Properties In The Chat

Apartment Ocean can display pictures, videos, links and even virtual tours of your properties. Everything within the chat! Do you have a featured property or any special promotions on certain properties? Excellent! Use “Quick Commands” in Apartment Ocean dashboard to promote them, so your potential guests can see them as soon as they engage with Apartment Ocean.

Showcase Your Amenities

As you know, users want to know about the unique aspects of your property. They will ask questions about amenities and other characteristics of the property. Apartment Ocean is here to answer those questions and showcase your property in the best light possible. Every detail of your property can be stored in Apartment Ocean knowledge base and provided to users when needed. Let's show users how great your property really is.

Help with the property search

Apartment Ocean can support your potential guests with vacation rental search. Maybe they need accommodations for 2 adults with kids...maybe they want a house near the beach...or maybe they just need a property with high-speed internet...there are multiple questions potential guests will have before booking a vacation rental. Apartment Ocean is here to give them information they need, so they can find what they want and book your property right away.

You Have The Entire Control

Apartment Ocean can be configured to best fit your brand and properties. You have the control to change the visuals and experience of the chat widget. You have the control over the information Apartment Ocean provides to your potential guests. You even have the control to take over each chat, turn off the AI and chat with your guests directly. Everything is under your control.

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